The Soul of customer experience is nothing different but the human essence contained in every single interaction at different levels of consciousness and reality from physical to virtual dimensions. From customer service and management to automation of processes plus a secret touch to it: Empathy= Connectivity-unification.
Empathy, i will always insist about this being the key to understand the Universe within each individual and design systems according to it. Its about translating the emotions and feelings of our customers into products and services to match their desires, the momentum of their needs and modify according to ours.
“A shift in perspective makes the particles in your universe dance to new possibilities.” ~ Annie Kagan
The collective ideas , patterns, desires , trends are the Akashic records of the consumer behavior world, let us remember that theories explaining the human behavior , consumption patterns and data fields are just replicas of a unique vital structure, we just need eyes to see and minds to understand and to be enough smart apply into our field or profession.
So, we transcended from the 3D separateness experiences to 4D Awakening to 5D Unified Interactions upgrading the way we deal with corporations, businesses and people and call the process different names each time, we call it service, delight, customer care, satisfaction, customer oriented, marketing psychology and so on , then we prepare a full theory , offer it and buy it each time as a totally new and brilliant approach…
And this Time is Customer Experience in 5D.
Traditional Systems and business People will tell me that i am delusional and my proposal is ridiculous but i have the perfect answer to it: “Birds born in a cage think flying is an illness.” ~ Alejandro Jodorowski